PRCG Newsroom

PRCG CEO Featured on CBC News

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April 11, 2017 — PRCG CEO Jim Haggerty was interviewed this week for CBC News, the flagship news program of the Canadian National Broadcasting system on the crisis response of United Airlines to the recent incident involving a passenger who was dragged from an overbooks flight.

“United had better get real generous, real quick,” said Haggerty, author of the upcoming book Chief Crisis Officer,“and not just in terms of compensation… but in terms of the way they respond publicly. This is not the time to engage in lawyer-like responses — in fact, I’d put the lawyers in the other room and figure out what you can really do to convince the public that this won’t happen again.”