In The Court Of Public Opinion:

Blogging at the Intersection of Law, Media and Public Perception

CrisisResponsePro Analysis: Emergency-Preparedness Expert Speaks About Communications

CrisisResponsePro Analysis: Emergency-Preparedness Expert Speaks About Communications

posted by Thom Weidlich  |  July 30, 2015

CrisisResponsePro is a web-based collaborative software for crisis and litigation communications. To learn more or sign up please click here. Even people involved in emergency response who aren’t necessarily responsible for communicating with public audiences still need to be concerned with it. That’s because communication, including media relations, is central to any crisis. That’s the…

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CrisisResponsePro Analysis: The Keys for Communicating During a Technical Glitch

CrisisResponsePro Analysis: The Keys for Communicating During a Technical Glitch

posted by Rachel Gamson  |  July 17, 2015

Note: All crisis-communication research used in this article was collected using CrisisResponsePro’s Public Statement Database. To learn more or sign up for CrisisResponsePro please click here. All of a sudden, it seems like everyone is experiencing a network glitch. Last week, United Airlines grounded all of its U.S. flights for two hours, causing massive delays,…

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CrisisResponsePro Analysis: Brian Williams Makes a Comeback — and a Genuine Apology

posted by Thom Weidlich  |  June 23, 2015

What a difference a few months make. Back in February, when the story broke that star NBC News anchor Brian Williams had fabricated aspects of stories he told (beginning with his coverage of the U.S. invasion of Iraq in 2003), his apology was so defensive and ineffective he had to engage in the dreaded serial…

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